Sunday, January 11, 2009

How to fix your Whirlpool Duet F11 Problem

Follow all of the instructions above.

Click here for some Flickr photos of the repair (done by someone other than me).

Click here if you need to buy a replacement Whirlpool MCU.

OR click here.

Not sure what the differences are. Apparently with your p/n and your s/n the folks who work at the links provided above ought to be able to figure out what you need.

22 comments:

  1. Thank you for your detailed instructions. For less than 30 bucks I fixed it and so far (fingers crossed) no error codes!

    SteveC

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  2. Thanks to you and thenotoriousflavio I fixed my f-11 and DL faults after following your instructions. This explains why the boards were having to be replaced. This is very easy to do with directions, just be sure to do it safetly. I really do like my Kenmore he4t, for a family of 5 it is a good choice ....without f-11 and dl's.

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  3. Completed the repair and got a "C:00" code on the self-test. First load went off without a hitch. Second load sounded the dreaded beep: F11. Hit reset and machine completed load fine. So much better than before, but still that one error. Is it possible I didn't solder a single connection correctly?

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  4. Did you solder both sides?

    To me it sounds like maybe there's a contact that's still not making a connection.

    Since I did thre repair (many months now), not a single F11.

    I'd pull it out and make sure you didn't miss somewhere by accident.

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  5. Thank you very much for sharing your information. It worked perfectly. We have not had a single issue since. You saved us a lot of money. We didn't buy any new parts, just took your advice! Wonderful!!! Thank you, thank you!!!

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  6. Thank you so much for your helpful info! I was able to fix my error code (f-11) for under $20!! works great so far & I can do my laundry again! :)

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  7. Thanks for the care and attention put into your instructions. I was able to follow the detailed steps successfully, and so far so good!

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  8. Thank you so much for your helpful info! My wife found your site and printed out the detailed instrustions for me. I was able to fix our error code (F-11) for under $20 as you suggested, works great so far. Thank you!

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  9. I hope my question doesn't sound too stupid but before I attempt it, I want to know if the added solder on the relays doesn't make it hard to put all the plugs back in. Why does it matter what kind of solder I use?

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  10. Not a stupid question.

    Definitely you don't want a huge thick layer as you won't be able to fit it back into the holder thingie.

    I don't know that the type of solder matters so much, but how much you put on does.

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  11. This fixed my issues. I too have never done any soldering before. I've been dealing with the F11 for months, then I finally got on Google and found your site. I went out and bought the needed supplies, and I just got through my first load with no F11 errors. Thanks for your instructions and saving me a ton of money.

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  12. Thanks so much to everyone who has posted / shared their experiences with this error!

    Originally I was getting DL errors and found that my door lock assembly was bad so I ordered a new assembly. While the machine was apart I took a look at the relays and found one of the white relays (the one that I think locks / unlocks the door) was very corroded so I swapped it with the white relay next to it. I re-soldered all of the contacts for all 5 relays (2 white, 3 black) and re-tinned all of the PCD edge contacts.

    Now the machine is back together and sitting in my garage and I can't get it to pass the self test. The door locks and I get a C1 on the display, then it sounds like the solenoids for the water valves are trying to open for about 10 seconds, then I get the F11. Does anyone know if you need to connect the washer back up to running water to run the test cycle? I don't want to haul the thing back into the house if I haven't fixed the problem yet :)

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  13. Thank you for your site. I had f11 code, load stopped before final spin. Took off lid and started load, I WAS SPRAYED WITH WATER! Water from the supply was spraying on the control board, then the beep started. I used a towel to prevent more water from spraying the connections, and the load finished perfectly! Now I just need to fix that little leak at the hose connection. Maybe just tighten? New part?

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  14. For those who feel uncomfortable performing this repair, there is another alternative.
    First, allow me to explain that we had been intermittently getting the dreaded F11 code for some time. We had to play around with the buttons trying to coax our washer into action. Oftimes we'd give up & let it sit. That seemed to help; whether the board cooled off or it decided to stop teasing us - we've no idea.
    I got fed up & started researching. Like most, I was amazed at Bing's listed links. Confusing? That's an understatement. I felt I was capable of this type of repair...but if I messed it up I'd be out at least a couple hundred bucks!
    Surfing led me to Circuit Board Medics whose site said they had a 24 hour turnaround & the cost was nominal. The skeptic (and, I must admit, my manly pride) in me rose to the fore and said this was too good to be true. Repair the board for less than $100.00? Not a chance.
    Suffice it to say that after several more F11's and some creative language combinations, I threw caution to the wind. After all, what was $80.00 compared to the anguish of the proverbial "I told you so." hanging over my head?
    I watched their video, pulled the module, packed it as suggested, and sent it off on a Monday with the expectation of at least a couple weeks before the board came back performing the same routine.
    Much to my surprise, the board returned on the Friday of the same week! Still suffering from a major dose of skepticism, I reassembled the washer, crossing my fingers for luck, and threw in a load of laundry.
    To sum it up: the washer has been nothing but a gem of performance. Nary a code of any sort. No hesitation. I can even stop it mid-cycle and open the door to add something if need be...something I could never do before.
    I give Circuit Board Medics my highest recommendation. If you're experiencing the F11 or other codes, they can eliminate your woes with their straightforward repair, which is essentially the same as this blog/post/site details. I don't want to take away from what this brave gentleman recommends - if you've an ounce of know how, go ahead & follow his instructions.
    If reluctant, afraid, and/or downright petrified at the prospect of repairing it yourself, try the method I suggest.
    Kudos to the gentleman who came up with this fix because it works! I applaud a person with this much confidence and tech-knowledge!

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  15. Whirpool Duet started displaying F11 about 1 minute after attempt to start a load. It locked the door, started filling with water, unlocked the door and then locked it again before displaying F11. It did the same thing when I set the control to drain and spin. Any suggestions?

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  16. Thank you so much for your instructions. Although, I originally was going to tint the edge connector contacts with solder as you suggested, I couldn't find any silver solder at Frys (plus, the customer support is so bad),I decided to just clean them for now. I used some emery paper with a minimum amount to pressure to ease the oxidation off the metal. Then I used DeoxIT connector cleaner, enhancer and protector on all the contacts ($24). I'm six loads in, and everything is working great (knock on wood). Thanks!

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  17. I removed my board and gently cleaned all of the connector edge pads with fine sand paper, just light enough to remove any surface oxidation. I then took very thin strips of the paper and threaded it between the exposed contacts of the two relays to clean the oxidation and pits off of them. The washer has worked flawless ever since.

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  18. I was relived to find this post. Received this washer as a gift, knowing it had a "..slight problem..". Well Sears wanted $125 for a "diagnosis", plus parts. I've had the washer in place for two years working around the problem, and found this thread (thankfully).

    However, as noted above by kdmo811, I am going to take it one step further and only "Disconnect, then reconnect" the harnesses from the box and try that first, see if it makes a difference or not. After all, disconnecting and reconnecting was done by all who attempted the solder fix as well, right?

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  19. Another f11 / dl code nightmare duet user. That is till now. i found this blog, read everything and talked to a friend who works on small electronics, showed him the blog and went from there. The new relays were installed, all of the solder points were touched up (18 broken ones fixed). I reinstalled the board and all seems good. Knock on wood. Thanks for taking your time to give us this info.

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  20. I am having this miserable f-11 error as did everybody else who has posted here, but I am not able to see or find the "instructions" for the fix. Would someone be kind enough, to post the actual link to help me solve this problem, thanks!

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  21. Change everything possible. Harness, door lock mech, motor, mcu, had ccu worked on 2 times, last time it was completely rebuilt, still F11

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  22. Thank you!! I was headed out on a business trip and my wife was facing a full week of no washer available for a family of 5 - not good. Took me only about an hour and worked like a charm just soldering the contacts before I left. Great guide!

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